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Glass and Giftware Engravers

Customer Feedback

 Samantha Duffill
Thank you so much.My Sister-in- Law was delighted with her present and it arrived on her birthjday,which was great.I was extremely impressed with the service I received. It was both professional and personal. I felt like a valued customer which you certainly do not get these days especially when purchasing over the internet. Would definitely use this company again and would recommend to friends and family.
Mrs Samanth Motague-Duffill
18/11/2014

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Customer Feedback

We are always grateful for feedback and suggestions on how to improve our service.  If you would like to provide us with some feedback, please email us.  .

Here is what some of our previous customers have said about our giftware, engraving and service: 

Thank you so much for your prompt delivery.  I have received this today in perfect condition.  I just want to thank you for the beautiful set and the engraving is excellent.  My grandad will be pleased with his Christmas present this year I'm sure.  I will recommend you in the future following the excellent service I have received.

C.J., Tyne & Wear (2007)

It's just arrived and my dad is going to be chuffed to bits!  I love the shape of the glass [Galleria whisky] and the engraving looks lovely.  Thanks for the prompt and professional service

J.R., North Somerset (2007)

Brilliant !!   Ordered Royal Selangor hip flask as gift, midday yesterday.  Item arrived first thing this morning, good quality as described, and beautifully engraved.  Thank you Peter Russell, will order again and definitely recommend.
Regards
I Gilson
Edinburgh
23 May 2017

Delighted with my order.  The quickness and quality have amazed me.  Thank you very much.  Will be back soon for more goodies

J.S., Surrey (2007)

Delivery received today!  What can I say - top quality, beautiful engraving.

K.H., Derbyshire (2007)

Just a quick line to thank you very much for the engraved Tankards, they are brilliant and your service has been first class.

M.J-G., Dorset (2007)

Thank you for the excellent job that you did for our 'Leeds Astronomical Society' engraved glasses...I have photographed the glasses in their gift box and...several society members have commented on how much they like the 'Sweetheart' glasses.

A.P., West Yorkshire (2006)

Dear Peter
I wanted to thank you for the engraved vase I ordered for my Grandparents 65th Wedding Anniversary. I wanted a unique gift for a special occasion & this fits the bill perfectly.
 The engraving was beautifully done & I was very happy with it - it is often hard to tell from a picture on a screen & surpassed my expectations.
 Ordering was so easy & delivery straightforward. I will definitely recommend you to friends & family.
Many thanks
Jill (2011)

I thought I would let you know that the tankard arrived safe and secure. The engraving on the tankard is first class and I am sure the recipient will be as pleased  as I am with the quality of his gift.Thank you for your quick quality service. 

D.L | Interventions Manager (2011)

Tankard received safely this morning - a fantastic job - and so quick too.  Will definitely recommend your company to friends, colleagues and family.  Thank you for an extremely efficient and professional service - which in today's day and age is sadly lacking a lot of the time...

D.B., Bristol (2006)

I must apologise for the delay in conveying my thanks and appreciation for the wonderful engraving on the Exmoor Whisky Glasses for my parents.

Talk about a gold star service, I am most impressed and much appreciative.

My parents were thrilled with the glasses and they were even more special as they came from Dartington Glass, brought back many happy memories of our Devonshire days.

Many, many thanks. Outstanding!

Dominie (2012)

Just a note to say thank you for sending the vase so quickly, it's 
lovely and beatifully engraved.

Allyson (2012)

Dear Peter, I just wanted to write to say thank you for engraving the squirrel champagne flutes ...they are lovely and I am sure that my secretary will love them....I have shown them to the rest of the teachers and they think they are fab!
Thanks very much
Kind regards
Jen
March 20016



Wow,Wow,Wow 
Order placed,Engraved and received WITHIN 24 HOURS 
I've waited longer for a takeaway !!
Very,very pleased with the service (please feel free to use this in anyway you see fit)
Regards
Chris 
 

Chris Costello
Internal Sales Rep-Yorkshire 
 
March 2016

Thank you Peter – you did a wonderful job.  Really pleased, so will be coming back to you in future (with hopefully more notice to do it!!)

Regards,

Sue

____________________________________________________________________ 

Sue Frith
Society of Ploughmen 

Dear Peter
Just a quick line to say thank you very much for the wonderful tankard and your engraving.
Much appreciated.
Martin Brighty
Peckham Rye Tailors – London W1.
May 2016

Hi Peter,

The glasses came today and are beautiful!!!!! Thank you soooooo much! X

Sent from my iPhone
On 30 Jul 2016, at 15:56, peter RUSSELL <russellengravers@btconnect.com> wrote:

Dear Mr Russell,
I just wanted you to know I was so very happy with the above order.
They were exactly as I hoped they would be.
My name is Celia ( the lady from just down the road Harrogate,) but I have
lived in  Greece for many years now, the items were sent to my friend Valerie
in Essex, for me to collect from her.
Once again thank you very much,
Yours Sincerely.
Celia Kounadis
24/08/16
Hi Peter
Many thanks for your prompt service. My son confirmed item arrived safely yesterday - just in time for tomorrows christening.
We have booked to go out to NZ for October - just in time for Chloes 1st birthday - can’t wait
Thanks again, will definitely put you on my favourites list and hopefully shop with you again
Regards
Jane
On 7 Jul 2016

Hi Peter

 

Thank you so much for the engraving.  The person I’ve been dealing with at the Church was thrilled with the finished piece and loved the engraving.  She was really impressed that you hand engraved the writing and she loved the font.  I have given her your name so that if there are any credits for the piece, your name is given for the engraving – I hope that is ok.  The Church is St Margaret’s Church in Shipley https://www.smcf-church.org.uk/

Dear Peter

Just to confirm we received our order on Tuesday all in one piece.

May I take this opportunity to say that the glass is lovely, very good quality and the engraving is excellent.  I'm really pleased with the finished product and will be very proud to present it to our employee whom I hope will be extremely delighted.

Again, many thanks and if we need the services of an engraver in the future we will certainly be knocking on your door!

Regards


Amanda Duff
Office Manager
CDS - Computer Design Systems Ltd

Thank you so much. My Sister-in-law was delighted with her present and it arrived on her birthday which was great. I was extremely impressed with the service I received. It was both professional and personal, I felt like a valued customer which you certainly do not get these days especially when purchasing over the internet. Would definitely use this company again and would recommend to friends and family
Mrs Sam Montague-Duffill

Dear Peter Russell,

I have just received the lovely wine glass I ordered from you and I just wanted to say many thanks for the brilliant quality!

The glass is a present for a good friend and I have no doubt in my mind she will love it. 

Once again thank you for the fast and fantastic service we received. 

Shannon Smith. 

19.10.2016



 

                       

Good Morning,

I would just like to say thank you for the wonderful engraving on the decanter set we recently ordered form yourself. I am sure the recipient will be very pleased with the gift.

We very much appreciated your help with the ordering and delivery and any future gifts we may need in the future we will be in touch.

Regards

Karen Perrins

School Secretary
14.3.2017

        

I am absolutely delighted with these exquisite glasses. I needed them quickly because my present for a great friend had fallen through, so Peter was willing to engrave them immediately - even though it was late in the day when we spoke. He did the work that night and posted them first thing next morning.

Thank you so much for your kindness & helpfulness. JN London

23/3/2017

Thank you very much, the glass is beautiful and the engraving exactly what I wanted!

 

Great service and value for money.

 

Kind regards

Alison Hutchings
12.4.2017
Good afternoon Peter,

ORDER NOS. 2843/010917/50 AND 2844/020917

Just to let you know I am in receipt of the two items. Thank you.

I am very pleased with the quality of the products together with your choice of engraving.

Also. your delivery time was more than adequate. I will bear you in mind for the future.

Regards, Ralph Reed
9/9/17






































Good afternoon Peter,

ORDER NOS. 2843/010917/50 AND 2844/020917

Just to let you know I am in receipt of the two items. Thank you.

I am very pleased with the quality of the products together with your choice of engraving.

Also. your delivery time was more than adequate. I will bear you in mind for the future.

Regards, Ralph Reed
Good afternoon Peter,

ORDER NOS. 2843/010917/50 AND 2844/020917

Just to let you know I am in receipt of the two items. Thank you.

I am very pleased with the quality of the products together with your choice of engraving.

Also. your delivery time was more than adequate. I will bear you in mind for the future.

Regards, Ralph Reed
Good afternoon Peter,

ORDER NOS. 2843/010917/50 AND 2844/020917

Just to let you know I am in receipt of the two items. Thank you.

I am very pleased with the quality of the products together with your choice of engraving.

Also. your delivery time was more than adequate. I will bear you in mind for the future.

Regards, Ralph Reed
Good afternoon Peter,

ORDER NOS. 2843/010917/50 AND 2844/020917

Just to let you know I am in receipt of the two items. Thank you.

I am very pleased with the quality of the products together with your choice of engraving.

Also. your delivery time was more than adequate. I will bear you in mind for the future.

Regards, Ralph Reed
Good afternoon Peter,

ORDER NOS. 2843/010917/50 AND 2844/020917

Just to let you know I am in receipt of the two items. Thank you.

I am very pleased with the quality of the products together with your choice of engraving.

Also. your delivery time was more than adequate. I will bear you in mind for the future.

Regards, Ralph Reed
Good afternoon Peter,

ORDER NOS. 2843/010917/50 AND 2844/020917

Just to let you know I am in receipt of the two items. Thank you.

I am very pleased with the quality of the products together with your choice of engraving.

Also. your delivery time was more than adequate. I will bear you in mind for the future.

Regards, Ralph Reed
Good afternoon Peter,

ORDER NOS. 2843/010917/50 AND 2844/020917

Just to let you know I am in receipt of the two items. Thank you.

I am very pleased with the quality of the products together with your choice of engraving.

Also. your delivery time was more than adequate. I will bear you in mind for the future.

Regards, Ralph Reed
Good afternoon Peter,

ORDER NOS. 2843/010917/50 AND 2844/020917

Just to let you know I am in receipt of the two items. Thank you.

I am very pleased with the quality of the products together with your choice of engraving.

Also. your delivery time was more than adequate. I will bear you in mind for the future.

Regards, Ralph Reed
Good afternoon Peter,

ORDER NOS. 2843/010917/50 AND 2844/020917

Just to let you know I am in receipt of the two items. Thank you.

I am very pleased with the quality of the products together with your choice of engraving.

Also. your delivery time was more than adequate. I will bear you in mind for the future.

Regards, Ralph Reed
Good afternoon Peter,

ORDER NOS. 2843/010917/50 AND 2844/020917

Just to let you know I am in receipt of the two items. Thank you.

I am very pleased with the quality of the products together with your choice of engraving.

Also. your delivery time was more than adequate. I will bear you in mind for the future.

Regards, Ralph Reed
Good afternoon Peter,

ORDER NOS. 2843/010917/50 AND 2844/020917

Just to let you know I am in receipt of the two items. Thank you.

I am very pleased with the quality of the products together with your choice of engraving.

Also. your delivery time was more than adequate. I will bear you in mind for the future.

Regards, Ralph Reed
Good afternoon Peter,

ORDER NOS. 2843/010917/50 AND 2844/020917

Just to let you know I am in receipt of the two items. Thank you.

I am very pleased with the quality of the products together with your choice of engraving.

Also. your delivery time was more than adequate. I will bear you in mind for the future.

Regards, Ralph Reed
Good afternoon Peter,

ORDER NOS. 2843/010917/50 AND 2844/020917

Just to let you know I am in receipt of the two items. Thank you.

I am very pleased with the quality of the products together with your choice of engraving.

Also. your delivery time was more than adequate. I will bear you in mind for the future.

Regards, Ralph Reed
Good afternoon Peter,

ORDER NOS. 2843/010917/50 AND 2844/020917

Just to let you know I am in receipt of the two items. Thank you.

I am very pleased with the quality of the products together with your choice of engraving.

Also. your delivery time was more than adequate. I will bear you in mind for the future.

Regards, Ralph Reed
Good afternoon Peter,

ORDER NOS. 2843/010917/50 AND 2844/020917

Just to let you know I am in receipt of the two items. Thank you.

I am very pleased with the quality of the products together with your choice of engraving.

Also. your delivery time was more than adequate. I will bear you in mind for the future.

Regards, Ralph Reed
Good afternoon Peter,

ORDER NOS. 2843/010917/50 AND 2844/020917

Just to let you know I am in receipt of the two items. Thank you.

I am very pleased with the quality of the products together with your choice of engraving.

Also. your delivery time was more than adequate. I will bear you in mind for the future.

Regards, Ralph Reed
Good afternoon Peter,

ORDER NOS. 2843/010917/50 AND 2844/020917

Just to let you know I am in receipt of the two items. Thank you.

I am very pleased with the quality of the products together with your choice of engraving.

Also. your delivery time was more than adequate. I will bear you in mind for the future.

Regards, Ralph Reed
Good afternoon Peter,

ORDER NOS. 2843/010917/50 AND 2844/020917

Just to let you know I am in receipt of the two items. Thank you.

I am very pleased with the quality of the products together with your choice of engraving.

Also. your delivery time was more than adequate. I will bear you in mind for the future.

Regards, Ralph Reed
Good afternoon Peter,

ORDER NOS. 2843/010917/50 AND 2844/020917

Just to let you know I am in receipt of the two items. Thank you.

I am very pleased with the quality of the products together with your choice of engraving.

Also. your delivery time was more than adequate. I will bear you in mind for the future.

Regards, Ralph Reed
Good afternoon Peter,

ORDER NOS. 2843/010917/50 AND 2844/020917

Just to let you know I am in receipt of the two items. Thank you.

I am very pleased with the quality of the products together with your choice of engraving.

Also. your delivery time was more than adequate. I will bear you in mind for the future.

Regards, Ralph Reed
Good afternoon Peter,

ORDER NOS. 2843/010917/50 AND 2844/020917

Just to let you know I am in receipt of the two items. Thank you.

I am very pleased with the quality of the products together with your choice of engraving.

Also. your delivery time was more than adequate. I will bear you in mind for the future.

Regards, Ralph Reed
Good afternoon Peter,

ORDER NOS. 2843/010917/50 AND 2844/020917

Just to let you know I am in receipt of the two items. Thank you.

I am very pleased with the quality of the products together with your choice of engraving.

Also. your delivery time was more than adequate. I will bear you in mind for the future.

Regards, Ralph Reed
Good afternoon Peter,

.Thank you very much, the glass is beautiful and the engraving exactly what I wanted!

Great service and value for money.

Kind regards
Alison Hutchings
2017
Hallo Peter,


You recently engraved an 18cm Crystal Bowl for my father, with the words. 2017, David Was Here, Many Thanks.


I just wanted to write to let you know, my father was absolutely over the moon with both the engraving and the quality of the crystal bowl. We really couldn't have been happier with your work or the service offered. 
I know you were on holiday when the order came in and there was a delay, but even that was handled with such friendly professionalism. So, many, many thanks and I do hope you enjoyed the rest of your holiday.


I shall certainly have no compunction in recommending to you to anyone that requires crystal engraving.


All the very best,

Sue  x
October 2017
Hello Peter,
 I just have to say how  Fabulous the Glass is. The font and display is beautiful. I will be in touch again and I will certainly let my friends know about your web site. Thank you so much.
Maria Hardaker xHello Peter,
 I just have to say how  Fabulous the Glass is. The font and display is beautiful. I will be in touch again and I will certainly let my friends know about your web site. Thank you so much.
Maria Hardaker xHello Peter,
 I just have to say how  Fabulous the Glass is. The font and display is beautiful. I will be in touch again and I will certainly let my friends know about your web site. Thank you so much.
Maria Hardaker x
30/6/17





























 

Dear Peter

The new tankard has arrived safely and is perfect - thank you.

I have been as impressed with your customer service as I have with your craftsmanship.  Your honourable and exemplary attitude is rare to find these days and I am extremely grateful.  Of course I will return to you for future orders
October 2017




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