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Glass and Giftware Engravers

Customer Feedback

 Samantha Duffill
Thank you so much.My Sister-in- Law was delighted with her present and it arrived on her birthjday,which was great.I was extremely impressed with the service I received. It was both professional and personal. I felt like a valued customer which you certainly do not get these days especially when purchasing over the internet. Would definitely use this company again and would recommend to friends and family.
Mrs Samanth Motague-Duffill
18/11/2014

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Terms and Conditions

Please find below our Terms & Conditions for the website www.glass-and-giftware-engraving.co.uk / www.peter-russell-engraving.co.uk. You may also wish to view our Privacy Statement in the FAQs help page.

Terms and Conditions - updated 8th June 2009
1. General
1.1 We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
1.2 Submitting an order on the Peter Russell Ltd website acts as an agreement that you have read and agreed with these Terms and Conditions.
1.3 When you use Peter Russell Ltd engraving services please read the additional information provided with regards to such services as this information will provide you with full details on how to use such services.

2. Order Process
2.1 Please see the Ordering and Delivery help page for information on how to place an order. All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.

3. Delivery
3.1 All goods must be signed for by an adult aged 18 years or over on delivery.
3.2 Delivery charges and estimated timescales are specified in the Ordering and Delivery help page. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Peter Russell Ltd shall be under no liability for any delay or failure to deliver the products within estimated timescales.

4. Payment
4.1 We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. For further details of options following an item being out of stock, please see our FAQs help page.
4.2 The price you pay is the price displayed on this website at the time we receive your order apart from the following exception:
- While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
4.3 All prices are shown in £s sterling  at the applicable current rates but exclude delivery charges.

5. Item specifics
5.1 All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.

6. Liability
6.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.
6.2 Subject to Section 6.1 above, Peter Russell Ltd will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website Peter Russell Ltd will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and Peter Russell Ltd accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.
6.3 Peter Russell Ltd and its employees and directors respect the privacy and security of all our customers and will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

7. Miscellaneous Provisions
7.1 The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.
7.2 Peter Russell Ltd shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

We recommend you print out a copy of these terms and conditions for your future reference.

If you have any questions regarding the Peter Russell Ltd website please see the About Us / Contact Us for full contact details.


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